Net Promoter Score NPS is the industry standard for measuring customer loyalty by asking if customers would recommend you. By Mark Wiletsky. Business people know how powerful word of mouth marketing is, but it is also a double-edged sword. You are now a Monster member—and you'll receive more content in your inbox soon. Should you look the other way and possibly miss on your soulmate!? Because newsletters can be fun Subscribe. What do we learn from this case?
Should I Tell My Boss If I Start a Relationship With a Client?
They are going to have the inside track about how your company handles customer service. How can you make it easier to do business with you? The relevant facts in this case included that: Are you satisfied with your recent order? The purpose of these kinds of policies, says Beth P. Someone who has never done business at your establishment could have written a review.